Store Policies

Don Aslett's Policies

Please remember, we are a small business and appreciate your support.

Questions on QVC or Amazon orders please contact their support directly.

Return policy for all orders placed on DonAslett.com

If you are dissatisfied with your purchase for any reason, please contact our customer service team by calling or emailing us.

Please call 435-213-9206 Monday through Friday 9AM - 2PM MST. If there is not a direct answer, kindly leave a voicemail and we will return your call within 24-72 hours. You may also email us hello@donaslett.com with order # in subject line and we will respond within 24-72 hours.

DEFECTIVE/DAMAGED ITEMS PROCESS

1. Use your smartphone to take pictures of the defective or damaged area and email the images to hello@donaslett.com

2. Indicate "Defective" or "Damaged" in the subject line.

3. Include the first and last name on your order #


You will receive a response from our customer service support team within 24-72 hours. We will always try to make things right so you are happy with our products!

RETURNS/REFUNDS

The customer is responsible for all return shipping costs. We recommend using a shipping method that provides a tracking number for your reference. 

Kindly notify us before returning an item, allowing us to watch for its arrival at our warehouse. Please ensure the item is in a resalable condition when returning it to our facility, and remember to include your name and order number inside the box.

Return address:
Don Aslett's Cleaning Center
210 W Halliday, Pocatello ID 83204

Shipping Notes

Once your package departs from our warehouse, the responsibility for delivery shifts to UPS or USPS. We lack control over any subsequent events. If your package is lost or damaged, kindly reach out to us for assistance in locating your items. Please allow us time to aid in processing insurance claims with the relevant shipping services.

Carrier Contact Numbers:

WRONG ADDRESS DISCLAIMER:

It is the responsibility of the buyer to make sure that she or he enters the shipping address correctly. We are not responsible if a package is shipped back to us due to an incorrect or undeliverable address.